While all of our products are made to Mareta’s higest standards – sometimes returns are unavoidable. Your warranty cover & returns policy will depend on product class, so please Contact Us for clarification when needed.
You can now fill out your warranty card online!
Returns
Regarding accessories sold on our eCommerce platforms:
You may return most new, unopened items within 7 days of delivery for a full exchange. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty
For Polycraft boats:
To make a claim under this warranty, you must:
- Notify Polycraft in writing at the address shown at the end of this warranty (noting that updates to that address may have been notified via the Polycraft website) within fourteen (14) days of the existence of any defect or fault becoming apparent and provide Polycraft with the opportunity to inspect the defective or faulty water tank within twenty-eight (28) days (or sooner if reasonably requested by Polycraft) of such notification; and
- Send the original invoice evidencing the purchase of your boat to Polycraft at the address shown at the end of this warranty.
- You must bear all expenses of making a claim, whether valid or otherwise, under this warranty.
For full Polycraft Warranty conditions: Click Here
For all RIBS – please contact your local dealer for Hull & Tubing warranty conditions.